Shipping and Return Policy

Delivery Areas: We ship across India. For international shipping, please contact our customer service team.

Processing Time: Orders are typically processed within 1-2 business days. Please allow additional time for order processing during peak periods.

Shipping Charges: Shipping on our website depends on the item. See Item detail for charges.

Delivery Time: Expected delivery time is 3-7 business days from the date of dispatch, depending on the delivery location. Remote areas may experience longer delivery times.

Order Tracking: Once your order is shipped, you will receive a tracking number via email or SMS. You can track your order on our website or through the courier’s tracking system.

Delivery Issues: For any delivery issues or delays, please contact our customer support team for assistance.

Return Policy

Eligibility: Returns are accepted within 3 days of delivery. Items must be unused, in their original packaging, and in the same condition as received.

Non-Returnable Items: The Handicraft items at our website are non-returnable.

Return Process: To initiate a return, please contact our customer service team to obtain a return authorization. We will provide instructions on how to return your items.

Return Shipping Costs: Return shipping also free as our delivery is free.

Refunds: Once we receive and inspect the returned items, we will process the refund. Refunds will be issued to the original payment method within 7-10 business days.

Exchanges: We don't offer direct exchanges on items. If you wish to exchange an item, please return the original item and place a new order.

Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team within 48 hours of delivery for a resolution. We will provide instructions for returning the item and offer a replacement or refund.

For any further assistance, please contact our customer support team at Support@encenderfashion.com