Privacy Policy

1. Capturing User Information: When you buy from our store, we collect personal information like your name, address, and email. Additionally, we automatically receive your IP address while you browse, which helps us understand your browser and operating system. If you give us permission, we may also send you emails about our store, new products, and updates.
2. CONSENT: When you provide personal information for transactions, such as completing a purchase or verifying a credit card, we assume you consent to its collection and use for that purpose only. If we seek your information for additional reasons, like marketing, we will either ask for your explicit consent or give you a chance to decline. If you change your mind after opting in, you can withdraw your consent for us to contact you or to continue collecting, using, or disclosing your information at any time. To do so, simply reach out to us through our contact email, writing to support@encenderfashion.com.
3. DISCLOSURE: We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
4. Advertisements: We use third-party advertising companies to display ads on our Platform. They may use non-personal information about your visits to tailor advertisements for you. You can opt out of personalized advertising through the “Opt out of Ads Personalization” settings in your device's settings application.
5. Location Information: When users our site/App, your locations are saved, that we use for user authentication as per functionality of our App.
6. Data Security: We prioritize the security of your personal information by implementing appropriate technical and organizational measures to prevent unauthorized access, alteration, disclosure, or destruction. Additionally, we require our third-party partners and service providers to adopt similar security measures to ensure your information remains protected. This comprehensive approach helps safeguard your data and maintain your trust in our services.
7. Web Privacy Policy: Our portal and various related applications are owned and operated by Encender Fashion LLP. In this Privacy Policy, we refer to ourselves as "we," "us," or "our," while end users are addressed as "you," "your," or "user." The term "portal" or "portals" encompasses the various platforms and channels through which you can interact with our company's offerings. These include, but are not limited to, our Android App, iOS App, desktop website, mobile website, email communications, and social media pages. We are committed to providing a seamless and engaging user experience across all these platforms. Whether you are browsing our products on your mobile device, placing an order through our desktop site, or connecting with us via social media, we strive to ensure that your interactions are smooth, secure, and satisfactory. To enhance your experience, we utilize a variety of technologies and services that allow us to understand your preferences and tailor our offerings accordingly. This includes collecting data that helps us improve our products and services, ensuring that we meet your needs effectively. Your engagement with us through these portals is essential to our mission of delivering quality fashion offerings and exceptional service. We value your trust and are dedicated to protecting your personal information as you navigate our diverse platforms. If you have any questions about our services or this Privacy Policy, please feel free to reach out to us.

Information we collect when you contact us

• Email Id
• Contact Number
• Name
• Address

Return & Shipping Policy

Shipping and Return Policy
Delivery Areas: We ship across India. For international shipping, please contact our customer service team.
Processing Time: Orders are typically processed within 1-2 business days. Please allow additional time for order processing during peak periods.
Shipping Charges: Shipping on our website completely free.
Delivery Time: Expected delivery time is 3-7 business days from the date of dispatch, depending on the delivery location. Remote areas may experience longer delivery times.
Order Tracking: Once your order is shipped, you will receive a tracking number via email or SMS. You can track your order on our website or through the courier’s tracking system.
Delivery Issues: For any delivery issues or delays, please contact our customer support team for assistance.

Return Policy:
Eligibility: Returns are accepted within 3 days of delivery. Items must be unused, in their original packaging, and in the same condition as received.
Non-Returnable Items: The Handicraft items at our website are non-returnable.
Return Process: To initiate a return, please contact our customer service team to obtain a return authorization. We will provide instructions on how to return your items.
Return Shipping Costs: Return shipping also free as our delivery is free.
Refunds: Once we receive and inspect the returned items, we will process the refund. Refunds will be issued to the original payment method within 7-10 business days.
Exchanges: We don't offer direct exchanges on items. If you wish to exchange an item, please return the original item and place a new order.
Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team within 48 hours of delivery for a resolution. We will provide instructions for returning the item and offer a replacement or refund. For any further assistance, please contact our customer support team at

Terms Of Service

This website is operated by EncenderFashion. By accessing or using our website at encenderfashion.com, you agree to these Terms of Service. If you do not agree, please do not use our services. 1. Acceptance of Terms By using our site, you confirm that you are of legal age or have the consent of a legal guardian for any minors using the site.

2. General Conditions We reserve the right to refuse service to anyone at any time. You may not reproduce, duplicate, or exploit any part of our services without written permission.

3. Accuracy of Information We strive for accuracy but are not responsible for any inaccuracies or omissions on our site. You are responsible for monitoring changes.

4. Modifications to Services Prices and services are subject to change without notice. We are not liable for any modifications or discontinuations.

5. User Submissions By submitting comments or feedback, you grant us the right to use them without obligation. You are responsible for the content you submit.

6. Personal Information Your personal information is governed by our Privacy Policy.

7. Limitation of Liability We are not liable for any indirect or consequential damages arising from your use of our services.

8. Indemnification You agree to indemnify EncenderFashion for any claims related to your violation of these Terms.

9. Governing Law These Terms are governed by the laws of India, and any disputes will be resolved in Mumbai.

10. Changes to Terms We may update these Terms occasionally. Continued use of our site signifies your acceptance of any changes.

Information we collect when you contact us

• Email Id
• Contact Number
• Name
• Address